fingerbas.blogg.se - Installing dexis platinum hardware

#Installing dexis platinum hardware serial

It may seem silly buy I have had offices think that they were trying different combinations when in reality they were using the same interface/sensor combo for testing.

#Installing dexis platinum hardware serial

This can be done by tracking serial numbers.

If moving USB ports and buying a powered USB hub didn’t fix the issue then we should test the Dexis dental sensor again being sure to accurately record what combination of DexUSB/sensor we are using.

I highly suggest buying a powered USB hub if you do not already have one. Although unlikely, a USB port could have an issue.

Test your DexUSB box (if it is a dexUSB) on multiple USB ports on the computer.

If you still get a white image in the different room/tube-head than we know we have factored out the tube-head being an issue.

If you still get a white image, move to a different room with different tube-head and test.

<- this will factor out any issues with improper placement of the tube-head/sensor in a patients mouth.

I suggest first, make sure you are testing with something metal placed over the sensor and have the tube-head right on top of the sensor.

Your sensor interface boxes could be bad, your tube-head could be bad, both of your x-ray sensors could be bad, or poor placement of the tube-head.

There a a few different factors that can result in white images or no images. When you are testing the sensors are you testing by putting the sensor in someone’s mouth or are you simply laying something metal on the sensor and putting the tube head right over the sensor?.Do you have more than one x-ray tube-head?.Is this happening on multiple computers?.Have you tried a sensor that you know for a fact is working correctly, such as a sensor from another Dr’s office?.Did the white image issue start happening all at the same time?.When you say you are using a box do you mean the DexUSB box or the Dexbox? (The DexUSB box is small, all white, and says DexUSB on the back of the box.).We have re-installed the program, tried a different box and use 2 diff sensors with the same result. Our system just started picking up white images. "We are using a dexis dental sensor with a box. If you are currently having issues and are not using powered USB hubs I suggest making this your first move not only in troubleshooting a faulty sensor but also prolonging the life of your current and future digital x-ray sensors. *Note: We highly recommend using powered USB hubs with not just dexis dental sensors but ALL digital x-ray sensors. The goal of this troubleshooting method is to determine if the issue with a Dexis dental sensor is being caused by: